General Terms

1. General

1.1 These General Terms apply generally to the use of all of Telenor Digital's services (the "Service"). Our Service is diverse, so additional service specific terms ("Service Specific Terms") may apply, provided that you are notified about them when you install or use the particular Service.

1.2 The Service is provided by Telenor Digital AS, Snarøyveien 30, 1331 Fornebu, Norway ("Telenor Digital" / "we"). Telenor Digital may engage or otherwise cooperate with affiliates, suppliers, partners and other third parties in connection with the Service, and, where applicable, the reference to "Telenor Digital" or "we" shall also be understood as a reference to such third parties.

1.3 By using the Service you agree to these General Terms, any Service Specific Terms and the Privacy Statement (collectively referred to as "Terms"). Please read them carefully.

2. Eligibility

2.1 As a general rule, you must be at least 13 years of age to use Telenor Digital's Service. By using the Service, you represent and warrant that you are at least 13 years old. For some of our Services you must be at least 18 years of age, or have permission from your parent or guardian to use the Service, in which case it will appear from the service specific terms. As a parent you are recommended to supervise your child's activity on the Internet.

3. The Service

3.1 Telenor Digital's Service consists of digital products and/or services distributed over the Internet to individual consumers for private use. The Services are accessible at our websites (the "Website") and, for certain Services on your own device(s) after you have installed it.

3.2 Parts of the Service may display content that is not Telenor Digital's (including User Content). Such content is the sole responsibility of the person or entity that has made it available.

4. Use of the Service

4.1 To use the Service you may need to create a personal Telenor Digital account. You may register an account by following the instructions on the Website or other instructions prompted to you. You are responsible for providing and maintaining accurate and updated personal information, and for safeguarding your account information. We encourage you to use strong passwords (passwords that use a combination of upper and lower case letters and numbers, and a minimum of 8 characters) to protect the privacy of your account. You may not select or use an identity of another person with the intent to impersonate that person. You must use a valid e-mail address, and Telenor Digital reserves the right to verify this at any time. You are not allowed to have more than one account per e-mail address. Telenor Digital will not be liable for any loss or damage arising from your failure to comply with the above requirements. Where possible, you should log out at the completion of each visit, particularly on public or shared devices. If you hand over a device with the Service installed to another individual, you should log out of the Service and/or deactivate the device before doing so. If devices with the Service installed are lost or stolen, you should change the password immediately.

4.2 Your use of the Service requires that you to have hardware, software and an Internet connection fulfilling certain recommended requirements, as may be specified on the Website. If the recommended requirements are not met, you may potentially still use the Service, but normally with a lower quality or performance. Such reduced quality or performance will not give you the right to claim any compensation from Telenor Digital.

4.3. The Service may be used solely for purposes permitted by (a) the Terms and (b) any applicable law, or generally accepted practices or guidelines in the relevant jurisdiction. You may not reproduce, publicly perform, distribute or otherwise use the Service for any public or commercial purpose.

4.4 Your account is strictly personal and shall not be used by any other person without your supervision. Neither shall you assign your account to any other person. You are in any event solely responsible for the use of the Service through your personal user account.

4.5 The Service may contain cryptographic functionality where the export of such could be restricted under applicable export control laws. You shall not export or re-export the Service or parts of it in violation of such laws or regulations.

5. Privacy and Personal Data

5.1 In connection with the provision of the Service, Telenor Digital will collect and process personal data about you and your use of the Service. Telenor Digital's Privacy Statement as amended from time to time is available below on this page. By using our Service, you agree that Telenor Digital can use your personal data in accordance with our Privacy Statement and as otherwise set out in any applicable Service Specific Terms.

6. Communication

6.1 Telenor Digital may send you information about the Service, such as service announcements and administrative messages, by SMS, e-mail or other means of electronic communication, by posting a notice on the Website, or through any other relevant communication channels.

6.2 Telenor Digital may send you promotional information by SMS, e-mail or other means of electronic communication. You may opt out of such communication if required by law. When using the Service, you may be exposed to commercial messages and advertisements.

7. User Content and Submissions

7.1 Our Service may allow you to submit, post or display content, such as information, data, text, software, music, sound, photographs, graphics, videos, advertisements, messages or other materials ("User Content"). You are solely responsible for such content. Telenor Digital acts as a mere conduit and has no obligation to screen or monitor User Content. However, Telenor Digital may review and remove any User Content that, in its sole judgment, violates the Terms, applicable laws, or generally accepted practices or guidelines in the relevant jurisdiction.

7.2 Prohibited User Content under the Terms includes, without limitation, content which: is offensive, such as User Content that engages in, endorses or promotes racism, bigotry, discrimination, hatred, harassment or physical harm of any kind against any group or individual;

  • involves the transmission of "junk mail", "chain letters" or unsolicited mass mailing, "spamming" or "phishing";
  • promotes or endorses false or misleading information or illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
  • promotes or endorses an illegal or unauthorised copy of another person's copyrighted work;
  • contains restricted or password only access pages or hidden pages or images;
  • displays or links to pornographic, sexually explicit or any other indecent material;
  • solicits passwords or personal data from other users; or
  • violates the rights of or harms or threatens the safety of other users or the Service.

8. Intellectual Property Rights

8.1. All rights, title to and interest in the Service (excluding User Content) are and will remain the exclusive property of Telenor Digital. The Service and its content are protected by copyright and other intellectual property rights in the country you reside as well as foreign countries.

8.2. Except for the limited, personal, non-exclusive, non-transferrable and revocable license granted to you for the sole purpose of your use of the Service in compliance with the Terms, you are not granted any ownership of or license to any intellectual property rights in our Service or in the content owned by us our our partners that you access through the Service.

8.3 The trademarks, logos, domain names and any other similar signs or symbols which are displayed on the Website or as part of the Service are the registered and unregistered marks of Telenor Digital. Nothing in the Terms grants you the right to use any such marks.

8.4 All rights, title to and interest in User Content submitted by you will remain the exclusive property of you and/or your licensors. By submitting User Content, you grant Telenor Digital, or must procure that your licensors grant Telenor Digital, a non-exclusive, royalty-free, perpetual, transferrable, sub-licensable, irrevocable and worldwide license to use, reproduce, store, modify, distribute, publish and create derivative works of such User Content for any purpose, commercial or otherwise. You represent and warrant that you own any User Content submitted by you or that you otherwise are entitled to submit such User Content and to grant us such license.

9. Support

9.1 You will find answers to the most frequently asked questions about the Service on the Website. You are always welcome to contact Telenor Digital here. Most questions will be answered within 24 hours. 

10. Warranties and Disclaimers

10.1 Telenor Digital warrants that it will perform in a professional manner in accordance with prevailing industry standards and make its best efforts to keep the Service operational. However, Telenor Digital will from time to time have to carry out updates and maintenance of the Service, due to technical, security or operational reasons, during which time the Service might be unavailable. Telenor Digital will make reasonable efforts to arrange updates and maintenance outside of peak usage hours.

10.2 The Service is provided "as is". You acknowledge that the Service is not error-free. Telenor Digital makes no warranties, expressed or implied, with respect to the availability, merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, performance and quality of the Service.

10.3 The Website and the Service may contain links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by Telenor Digital of the contents of such third party websites. Telenor Digital excludes any responsibility for the content of linked third party websites. You should carefully review the terms of use and privacy statements of all websites that you visit.

11. Liability

11.1 Telenor Digital (including, but not limited to, affiliated companies, partners and their contractors, officers, directors and employees) shall not be liable for any damages, whether arising under law, contract, warranty, indemnification, tort or otherwise, including, without limitation, incidental and consequential damages, loss of profits or business opportunities, or damages resulting from loss of data or loss of access to the Service. In any event, Telenor Digital's total liability shall not exceed the amount paid by you for the Service during the last 12 months prior to the incident that causes the liability.

12. Indemnity

12.1 You agree to indemnify, defend and hold harmless Telenor Digital (including, but not limited to, affiliated companies and their contractors, officers, directors and employees) and its partners from all claims, liabilities and expenses (including reasonable attorney's fees) that arise from your misuse of the Service in breach of the Terms or applicable laws.

12.2 Telenor Digital reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You shall cooperate in good faith with Telenor Digital in asserting any available defenses.

13. Force majeure

13.1 Force Majeure means any circumstances beyond the reasonable control of either party, including, without limitation, fire, explosion, strikes or other labor disputes, riots or other civil disturbances, voluntary or involuntary compliance with any law, order regulation, recommendation or request of any governmental authority, and errors or downtime in networks, power supply, gateway or similar failures of communication. Neither party will have any liability, other than for the payment of money owing, for their failure to perform any of their contractual obligations arising out of or in connection with events of force majeure.

14. Termination

14.1 You may stop using our Service. You may do so by updating the settings on your personal account on the Website. Unless otherwise stated in your order or any relevant Service Specific Terms, the Service may be terminated by contacting our Customer Service with 30 days' prior notice.

14.2. Telenor Digital may also stop providing Service to you, or add limits to your Service. If you act in breach of the Terms or applicable laws, your right to use the Service and access its content will in any event immediately, without notice, terminate without refund of any fees.

15. Changes

15.1 We are constantly changing and improving our Service. We may add or remove functionalities, feature and content, and we may suspend or stop a Service.

15.2 We may also update or otherwise amend the Terms, for instance to reflect changes to the Service or changes to the law. The amendments will not have retroactive effect.

15.3 We will publish any amended Terms on the Website. Material changes will be notified more prominently. The amendments will enter into force when published on the Website or otherwise be communicated to you in an appropriate manner. Your continued use of the Service after such publication or notification is considered as an acceptance of the amended Terms. We encourage you to check the Website regularly. If you not agree to the amendments, you should discontinue your use of the Service.

15.4 You acknowledge that the content or features available when you order parts of the Service might not be available at a later stage. For services or content that you have already purchased, we will notify you at least 30 days prior to any material changes, including price changes.

16. Assignment

16.1 You may not assign your personal user account, including your purchase of any part of the Service, to a third party without Telenor Digital's prior and express consent.

16.2 Telenor Digital is entitled, in whole or in part, to assign its rights and obligations under the Terms to a third party at its own discretion.

17. Partial Invalidity

17.1 If any provision of the Terms is declared invalid or unenforceable by a court or other binding authority, the remaining terms (or parts), conditions and provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

18. Language versions

18.1 Any translations of the Terms from English into another language are made solely for your convenience. In the event of discrepancies between different language versions, the English version shall prevail.

19. Choice of Law and Dispute Resolution

19.1 The Terms shall be governed by and interpreted in accordance with Norwegian law. Any dispute, controversy or claim arising out of or in connection with the Terms shall be subject to the jurisdiction of the Norwegian courts with the district court of Asker & Bærum, Norway as the legal venue.

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The Terms were last updated 12 December 2013.

Privacy Statement

This Privacy Statement (the "Privacy Statement") is provided by:

Telenor Digital AS ("Telenor Digital"/"we")
Snarøyveien 30, 1331 Fornebu, Norway
Business organization number NO 996 516 288

 

Your privacy matter to us. Telenor Digital adheres to applicable privacy laws and is committed to protecting your privacy to provide a secure user experience. This Privacy Statement describes how we use your personal information, and how you may protect your privacy. In addition to this Privacy Statement, more specific provisions on privacy may follow from any service specific terms entered into by you when purchasing our services ("Service Specific Terms").

Personal information that we collect

When you use Telenor Digital's services (the "Service"), we may collect, use, store, disclose and transfer (collectively referred to as "use") personal information about you. Telenor Digital may collect a variety of information that may be linked to you as an individual, including

  • information you give us when registering with the Service (such as name, e-mail address, address, phone number, date of birth, gender); information that we get from your use of our Service or websites (such as IP address, hardware model and settings, operating system, browser type, network information, web beacons/pixeltags, cookies, and details of when, where and how you used the Service);
  • information about our communication with you (such as customer support requests and feedback from you);
  • information that we get from your payments (such as payment card number, amounts, and date and time of the payment);
  • Information on geographical location we receive when you use location based services provided by us and have consented to sharing such information with us;
  • Information we receive subject to your consent and/or applicable law when we link our service with the services of third parties, such as integration with social networks;
  • Information we collect from third parties subject to your consent and/or applicable law;
  • Information we receive when you subscribe to our newsletters.

The types of information we collect about you depend on which parts of the Service you use or subscribe to.

How we use your personal information

Telenor Digital use your personal information to provide, improve and promote our Service. In particular, we may use your personal information to:

  • communicate with you, including to send you notices about purchases and about errors in the Service, and to respond to your queries and feedback;
  • keep you posted on new services and upcoming events, provided that you have not opted out of receiving such communications;
  • adjust the offer of the Service according to your age, including parental control;
  • provide you with an overview of which parts of the Service you are currently using and have been using;
  • ensure network integrity and avoid security breach;
  • investigate, prevent or take action regarding illegal activities and violations of our Terms or applicable law; andimprove the relevance of the Service and our communication and promotion to you (including to offer you tailored content by giving you relevant recommendations, search results and ads), such as by analyzing the content and Service that you use and like and by creating customer profiles (categories of customers depending on e.g. use of the Services, age and location).

We may also use aggregated, non-identifiable information for any internal and external purpose, in particular to improve the overall quality of the Service.

How we use cookies

We may use cookies (small text files stored in your browser used e.g. to recognize you and to remember your previous activities) and other similar techniques, such as web beacons/pixel tags (small, clear picture files used e.g. to track activity on a website), to collect information about how you use the Websites and the Service. This allows us to customize the Website for you so that it is relevant to your interests and needs. You may choose to opt out of our use of cookies by amending your browser settings. If required by law, we will obtain your consent before using cookies.

How we use analytics tools

To improve the Service and its relevance to you, we use web analytics tools from Google (Google Analytics) to analyze and process aggregated data collected through the use of the Service. The web analytics tool is widely used for statistics services by most Internet based service providers and generates detailed statistics about a website's traffic and traffic sources and measures conversions and sales.

The data collected through the use of our websites is processed by Google in an anonymous format (i.e Google is not able to link the information to you) before returned to us. If you do not want that your (anonymised) use of the Service shall be part of the information submitted to Google, you may block Google Analytics by installing a plug-in to your web browser (Google Analytics Opt-out Browser Add-on) which can be foundhere.

In addition to using Google Analytics we may use similar web analytics tools provided by other parties.

 

How we may share your personal information

Telenor Digital may share your information in the way out below or as otherwise mandated by your specific consent and/or applicable laws. We may share information to our affiliates companies within the Telenor Group ("Affiliated Companies") and use it consistent with this Privacy Statement. We and our affiliates companies within the Telenor Group may also combine the information we receive from you with other information to provide and improve our products and services, content and advertising, or even to develop new services. In this way we make sure that your user experience is seamless and that may enjoy the full benefit of what the Telenor Group has to offer;

  • We may share information with third parties that perform services on our behalf to the extent required for their provision of such services.
  • We may share information to partners and other third parties that provide services that you have chosen to link with our Service (such as social networks), including to post information on such third party sites. Note that information you share on a forum chat room or social network may be visible to other individuals and may be read, copied and otherwise used by them. You are the sole responsible for sharing your personal data in this way and should take the necessary precautions to avoid unwanted use of the information you share.
  • We may share information to third parties to improve their own services, however only to the extent that you have been informed specifically thereof and given your consent thereto.
  • We may share information with third parties if reasonably necessary to comply with applicable law or governmental request, and to detect, prevent and enforce unauthorized use of the Service.

We may also share aggregated, non-identifiable information to third parties for any internal and external purpose.

We do not sell your personal information to third parties. Further, unless otherwise explicitly stated herein or in the Service Specific Terms we do not share your personal information to third parties for their own purposes. Personal information will only be shared by us to provide or improve our Affiliated Companies' or our own products, services and advertising. We will not share your information with parties other than Affiliated Companies for their marketing purposes.

Third parties who receive personal information from Telenor Digital will be obliged to protect your privacy, including to treating your personal information in accordance with applicable law and with an adequate level of data security.

Telenor Digital may transfer personal information to other countries, including countries outside of the European Economic Area where applicable laws do not necessarily provide the same level of data protection as in your own country. Telenor Digital will ensure that the recipients of personal data in such countries maintain an adequate level of information security.

If Telenor Digital becomes involved in an acquisition or merger, your privacy will continue to be protected, and to the extent required we will give you notice before your personal information is transferred to a third party or becomes subject to another privacy statement.

How we secure your personal information

Telenor Digital has implemented technical, physical and organisational measures designed to secure your personal information from accidental loss, unauthorised access, misuse, alteration or disclosure. We employ Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these web pages, you must use an SSL-enabled browser such as Safari, Firefox, or Chrome. In this way the confidentiality of your personal information is protected white it is transmitted over the Internet.

You are responsible for ensuring that your personal account information (username and password) remains confidential. Reference is made to our General Terms.

How we store and delete your personal information

Telenor Digital will only store your personal information while you are a customer or user of our Service, or so long as required for business, tax or legal purposes. Basic information about you and your subscription to our Service will in any event be stored for up to 2 years to enable you to re-access your subscriptions and to receive relevant information and offers from us.

How you may access, rectify and delete your personal information

You can contribute to that your contact details and settings are correct and updated by logging into your personal account on the Website.

We will do our best to provide you with the relevant information in order for you to evaluate whether some of the information we process concerning you should be corrected or deleted according to applicable laws. We reserve the right to refuse to accommodate your request if they are unreasonable due to their repetitiveness, jeopardises the privacy of other users, threaten our security measures, will incur unreasonable effort on us, or are contrary to applicable laws.

Information about children

Telenor Digital will not intentionally collect personal information from children under the age of 13. This is one of the reasons you should not hand over your password to any other user. If we become aware that we have collected information about children under the age of 13, we will take steps to delete the information as soon as possible, provided that our further retention is not required by law.

Changes

We may update or otherwise amend our Privacy Statement from time to time in our own discretion, for instance to reflect changes to the Services or changes to the law.

We will publish any amended Privacy Statement on the Website. Material changes will be notified more prominently to you. If you do not consent to the changes you are entitled to terminate your agreement with us with the effect from the date the new provisions enter into force. The amendments will enter into force when published or otherwise communicated to you in an appropriate manner. Your continued use of the Service after such publication or notification is considered as an acceptance of the amended Privacy Statement.

Contact us

We will be happy to assist you with any questions you have in regards to your personal information contained by us. Please contact customer service at support@telenordigital.com.

 

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This Privacy Statement was last updated 12 December 2013.